Frequently Asked Questions

Quick answers about ordering from Everloom, delivery, returns and getting help.

📦 How quickly are orders processed?

Orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or UK public holidays.

🚚 How long does delivery take?

• UK standard delivery: estimated 3–5 business days
• UK express delivery: estimated 1–2 business days
• International delivery: typically 7–21 business days where available

Delivery times are estimates and may vary. Available options and charges are shown at checkout. Selected collections advertise free UK delivery on orders of £20 or more; check the offer shown for your order before paying.

💷 How much does delivery cost?

Any delivery charge and available delivery options are displayed at checkout before you complete your purchase. Free delivery eligibility, where offered, is shown with the relevant offer.

↩️ Can I return an item?

Eligible items can be returned within 30 days. Items must be in the same condition as received, unworn or unused, with tags and original packaging, and you’ll need proof of purchase. Please read our Returns Policy for the full conditions and instructions.

📦 What if my order arrives damaged or incorrect?

Email support@everloom.uk as soon as possible and include your order number, a description of the issue and photos if relevant. We’ll review the details and help with the next steps.

✉️ How do I contact Everloom?

Email support@everloom.uk or visit our Contact page. For delivery and return terms, see our Delivery Policy and Returns Policy.